Pixeldiva Designs operates on standard business days from Monday - Friday, excluding holidays and weekends. Our hours of operation are usually from 9am EST - 5pm EST. However, we routinely check emails 7 days a week and we monitor our servers 24/7. All communications are answered in the order in which they are received. 1. Domain: To get started, you need to purchase your domain name URL - www.yourwebsitename.com. You can do so at GoDaddy.com or at the domain reseller of your choice. 2. Web Hosting: You need a web hosting account. We offer free web hosting for one year with any custom design package purchase ($85 a year after that). If you would prefer to be hosted elsewhere, 99% of hosts are compatible but please email us so that we can make sure. 3. Let's get started! Once we have received your 50% deposit, we will email you your design questionnaire. Once we receive your reply, we will begin to design your website and install your e-commerce software on your project start date. 4. Website Design & Software Installation: Using your questionnaire reply, we will start working on the graphics, buttons, backgrounds and other essential elements of your website along with the programming. This portion of the design process can take between 1-3 weeks depending on the complexity of your site. 5. Categories, Informational Pages and Sample Products: Information page content and three test products are requested and should be sent in with your questionnaire answers. If no sample products are sent in, we will add sample text and sample products to your site so that you can test the functionality of your cart. 6. Website Preview and Revision Process: Once I have completed your design preview, I will email you so that you can take a look at the layout and design and make any changes necessary. Three major revisions or 120 hours of design work are included but I am flexible and allow minor revisions throughout the design process and even after delivery. Make sure to let me know at this time of any changes that you need me to make to the overall design and layout of the site. The design of your website is the most important part of your package, so please be clear and organized in your emails. 7. Website Delivery: Once you have approved the design and layout, I will send out your pending invoice so that we can proceed with the content upload, delivery process and the creation of any included package features - banners, print goods, blog, product entry, etc. Within 2-3 business days of confirming your complete final payment, I will email you a .zip file which will contain the elements included in your package and your site access and admin panel passwords. Software source code and layered files are not included. With the delivery files, I will include any additional package elements purchased by you, such as advertising banners, website elements, and any graphics or print goods, as well as a complete e-book manual and instruction sheet. 8. Product Entry and Additional Services: Product entry will be uploaded after delivery. If no product entry services are included in your package or purchased, you are responsible for all product entry. You will also be responsible for adding any additional information page content. Do you need us to upload your products or manage your site? We can upload products into your site for $2 per product or less. We can copy products directly from your vendors, drop shippers, manufacturer or distributor sites or you can email us your product information and attach the product photos. Whatever is best for you! At any time during the process, you may purchase additional services: an SSL certificate, dedicated IP, print goods, product entry, SEO packages, customized main page graphic, flash slideshow, matching blog or web hosting.
9. Website Launch: Let me know as soon as you are ready to open your shop to the public. Once your e-commerce website is launched, I would recommend that you add new products frequently, send out a newsletter to your mailing list to inform them of your launch and upcoming products, start advertising your site using your ad banners so that you can receive traffic, and create links to worthy partners to help your search engine rankings.
10. Website Assistance: If you need technical assistance at any time during the process or after delivery, please email me immediately for assistance. I offer free 24/7 unlimited email assistance. Phone assistance is also available in emergency cases or can be purchased by the hour if necessary. Feel free to contact Pixeldiva Designs - Boutique E-commerce Web Design by clicking here with your questions. |
